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Privacy Policy

1. General Provisions

1.1 Introduction

This Privacy Policy outlines how Meez ("we," "our," or "us") manages personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and Google Play’s User Data Policy.

1.2 Controller Details

Meez is responsible for the collection and processing of personal information. For any privacy-related inquiries, please contact us at:

2. Collection of Personal Information

2.1 Types of Information Collected

We collect personal information necessary for our operations, including:

  • Contact Information: Name, email address, phone number.

  • Usage Data: Information on how you interact with our services.

  • Transaction Details: Records of your orders and payments.

  • Location Data: When enabled, we collect real-time location data to facilitate food delivery services.

2.2 Methods of Collection

Personal information is collected through:

  • Direct interactions (e.g., account creation, order placement).

  • Automated technologies (e.g., cookies, server logs, and mobile tracking tools).

  • Location tracking (if permitted by the user, to enhance delivery services and estimate arrival times).

3. Use and Disclosure of Personal Information

3.1 Purposes of Use

We use personal information to:

  • Provide, personalize, and improve our services.

  • Process transactions and send related information.

  • Communicate with users, including responding to inquiries and sending updates.

  • Facilitate food delivery by determining user locations and optimizing routes.

  • Enhance security, prevent fraud, and comply with legal obligations.

3.2 Location Data Usage

  • Location data is only collected when users allow access through app settings.

  • It is used to match users with nearby restaurants, estimate delivery times, and improve user experience.

  • Users can disable location access at any time through their device settings.

3.3 Disclosure to Third Parties

We may disclose personal information, including location data, to:

  • Service providers assisting in our operations (e.g., payment processors, delivery services, and app functionality providers).

  • Legal authorities, if required by law.

We ensure that any third parties comply with the APPs and protect your information.

4. Data Security

We implement appropriate technical and organizational measures to safeguard personal information against unauthorized access, alteration, disclosure, or destruction.

5. User Rights: Access, Correction, and Deletion

  • Users can access and correct their personal information at any time by contacting us.

  • Users can request deletion of their personal data, including location history, by reaching out to our support team at support@meez.com.

6. Cookies and Tracking Technologies

Our website and app use cookies and tracking technologies to enhance user experience and analyze site traffic. Users can manage cookie preferences through their browser settings.

7. Cross-Border Data Transfers

Personal information may be transferred to and stored in servers located outside Australia. We take reasonable steps to ensure that overseas recipients comply with the APPs and maintain data protection standards.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

For any questions or concerns about this Privacy Policy or our data practices, please contact us at:

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